Indane — Refill cylinder did not supply after 23 days of booking

Address: Hyderabad, Andhra Pradesh

Respected Sir, This is Anjan Kumar Ghosh, an Indane LPG customer of Rangareddy district, Andhra Pradesh, Consumer no.: 156661, my distributor is Venkata Sai Gas Agency, Address: Indane Distributors, 1-90/A/2, Near Venkates-, Wara Fine Arts College, Madhapur Jubilee Hills, Hyderabad. I have booked a cylinder through IVRS system on 21 March, 2014, ref. no. 678543, after not receiving any response after four days, when I was contacted to distributor personally I was told to rebook again and I did it through online on 25/3/2014, ref. no. R[protected], that is in process till now. A cash memo [protected] had been generated on 1/4/2014 against the booking no. 678543 and I received an SMS that this booking (ref. no. 678543) has been cancelled on 4/4/2014. Again, I went to distributor office on 5/4/2014 and again I was told to rebook, I did it on 5/4/2014 through IVRS, ref. no.686000. A cash memo [protected] has been generated on 9/4/2014 against this. But till today 12/4/2014, cylinder has not been supplied. I am facing a lot of problems, financially and physically, for not having gas in proper time. Could you please guide me how and when can I get my cylinder and I’ll get relief. Who will attend my complaint? Who will pay my loss, financial and physical for having food from outside? What is the remedy? Furthermore, I applied for the Preferred Time Delivery but it has not been activated. This type of service is not expected from the world’s one of the largest companies. I am waiting for your reply. Thanks & Regards, Anjan Kumar Ghosh Consumer no.: 156661 Mob. [protected] Mail: anjankumar.[protected]@gmail.com