[Resolved]  Indane — Service related issues

Address: Allahabad, Uttar Pradesh

Dear Sir/Ma’am,
I am a customer of indane gas agency science 2004, under the distributor name M/s RAJLAXMI INDANE GAS SERVICE, address: 215, MAHEWA, PURAB PATTI, NAINI, ALLAHABAD. My consumer no. 2811. I have logged so many complaint about the gas stove repairing, when we turn on the ignition, a yellow flame keeps burns beneath the burner along with the blue flame -- this is a bif flame that bursts and really makes us nervous. I was complaining about this from last three months and several times I tried to talk to them but nobody picked the phone, then personally I went there (five times), and save us from unseen hazards, nobody has turned up to repair nor responding.
1. Two days ago (21/02/14) one person came without any toolkit and he ask us for toolkit, we told him that we are have any toolkit. Finally he carry the gas stove with him for repairing purpose. He replaced the all parts of gas stove and came back with a service receipt, which was lake a 1 square inch written ”270 INR ”. We ask him why he replaced the all parts, why he is not having replaced parts of stove, why he didn’t try to repair it and why he is not having original service/payment receipt? He said we are giving receipt like this only..
2. We are facing so many issues with the M/s RAJLAXMI INDANE GAS SERVICE. Still we are facing same problem with the gas stove (yellow flame).
3. I will appreciate if you look after in to the matter and provide me positive outcome.


best regards
Ekta
91-[protected], [protected]