Indane — subsidy amount not got credited into my fathers account

Address: Hyderabad, Andhra Pradesh

Dear Sir,
My father Mr R.Ravindran nair with Consumer NR 44146 Aadhar card number[protected]. has submitted all the required details to the nearest Indane Distributor located at AS Rao nagar branch Hyderabad. adhaar card number also got updated in the system.and every month we got the cylinder as per booking but the balance amount has not got credited into my Father account. he approached the branch they replied it will get credited but take some time.this continued for some time but the balance amount never got credited . when he approached last month they said that the adhaar link from head office is not got updated that the reason its not got credited. from last 6 months he was paying 1100 to 1300 plus per cylinder. request you to plz look into the matter and do the needful. why it was pending in spite of submitting all the details as per requirement.submited bank details mentioned below. plz do the needful

Bank details Andhra bank
Account No :[protected].

Regards
Santosh Kumar
Mob: [protected]