[Resolved]  India Oil Petrol Pump - Nilugal Services Bangalore — Stay away from this company

Address:

Bangalore, Karnataka

This happened to me today on 24-Dec-2013 at 15:00 hours. I asked for a full tank refill for my i10. The attendant after serving the guy ahead of me with a two wheeler filled in 200 Rs of petrol asked me to open the fuel cap. When I was waiting for him to reset the counter to zero another guy distracted me by pointing to an IOC billboard with an offer. By the time I turned back to look at the fuel meter expecting for confirmation of a zero reading, which normally the attendants in most of the petrol stations do, the meter was already at 7 ltrs which was under less than 20 sec. I asked the guy to stop filling the fuel and started a heated dialog with the people. The people were trying to pacify me saying that the filling does not start with out resetting zero and it is a speed pump etc but they knew they were caught duping and they were on a defensive stand. I asked the manager about it and he was sheepishly in a low tone trying to convince me. I asked him to give the number of the proprietor (manager introduced the prop as Praveen, not sure if he was really the prop.) as well and spoke to him he was also trying to convince me with out being present when this had happened. I felt that everyone was hand in glove in this duping operation.
Unfortunately there is no proof that can be used for judicial prosecution until you do a sting operation with cameras or other hidden measuring containers under the petrol tank opening against.

At least the best we as consumers can do is spread the word about such incidents and petrol bunks so that other consumers dont get victimised and people avoid visting such pumps. I was trying to find if we can raise complaints with IOC but could not find an option to do so. Suggest what best as victims we can do to mitigate and avoid reoccurences, apart from voicing our concern on these public websites.