India Post — This item is a university certificate which was supposed to be delivered to me by MAKAUT through India Post

Respected Sir,
I am Souren Dhar, Tracking Id : INDIA POST-EW[protected]IN have tracked my document on your website and saw that it has been in Kolkata Transit Mail Office for 2 days. After that there is no movement or update of my document. This item is a university certificate which was supposed to be delivered to me by MAKAUT through India Post but there is no update of my item. I am a foreigner student and at present I am in Bangladesh so I have no other option to contact you except email and the document is very necessary for me.

May I therefore, pray and hope that you would be kind enough to inform me of the reason for the delay in delivery and take some steps to help me to get my item or give suggestions on how I can manage to get my item on time.