Indian Bank — atm withdrawal failure ecom/pos transaction

As I have book a online Air india ticket with PNR Z96XS which failed. Passenger name SYED MOHAMED BUHARI SULTHAN IMRAN. But the money got deducted. Message from the bank
RS.9140.00 Spent on POS/Ecom using IB debit card on 22/02/19 23:14 at AIRINDIA Mumbai from AC:XXX252043 BALANCE 15514.39 CR - INDIAN BANK.
AS I have requested the airindia for refund against a failed transaction. They said the money didn't credit to their account. As per bank policy. The money would be refunded with 5-6 days. I have complaint indian customer services atm withdrawal failure reference no.INET[protected]. The status is showing pending. The customer care said it would be refunded within a week. But still no refund got. Please help in this regard.
Account no. [protected]
Ifsc code IDIB000B177
Name SULTHAN IMRAN
INDIAN BANK
Debit card type RUpay
Debit card no. [protected]
Expiry date 07/24
Transaction details (mini statement)
[protected] ATm Wdl Seq no.[protected]
Atm id BDR0000
Please contact [protected] or [protected] for further details or mail [protected]@gmail.com
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Indian Bank customer support has been notified about the posted complaint.
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Sir on[protected] i was transfering my amount through Ind Pay to my other pnb bank account. my transaction debted from users side but cannot be recived from receivers side.plz refund my transaction to my account as soon as possible.

Hello sir 24 /3/2020 I am recharged Rs 149/ my cell number [protected] via Paytm but can't recharge this number but Rs 149/ debited in my indian bank account please return this amount Rs 149

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