Indian Oil Corporation — Non delivery of gas cylinder on time and supply of less gas in weight.

Address: Faridabad, Haryana

I am R.N. Mishra living in A-2243, Green Field Colony, Faridabad. My consumer No. is CX-3431498 with Rama Indane, SCO- 144, IInd Floor, Sector-21C Market, Near ICICI Bank, Faridabad, TIN: [protected] Phone No.[protected] and[protected]. I had booked for delivery of gas on 20.05.2014 on line and my booking No. was [protected]- 290486. Despite cash memo was generated as [protected] on 22.05. 2014 with the message that the delivery of gas will be made shortly, even after about 10 days I have not been supplied with the said gas. This is the regular feature of this agency. I am fade up with the affairs and do not know as to what to do to get rid of the affairs which we are facing regularly. The staff of the said agency do not pick phone and we are left at their mercy. If I am fortunate to be able to talk to them it is their set reply that the cash memo could not be generated and the booking was therefore cancelled. Has the IOCL got any authority or not to set right such gas agents who are harassing the genuine customer and may be involved in supplying the cylinder in the market. Short in weight up to 5-6 kg is also a regular feature. When asked the delivery boy manage to show the full weight on the scale but in actual they are short in weight. As old person is at home she can not herself verify it personally. When we reach and weigh the cyliner are in short supply and there is no proper response for the said agency on the matter.