[Resolved]  Indian Oil — CRITICAL - Cheating by Petrol Pump attendant

Address: Chennai, Tamil Nadu

I had just gone to fill petrol at Shree Hanisha Service Station which is an Indian Oil outlet at Kotivakkam, ECR, Chennai. When I parked my car next to the filling pump, I noticed that the last sale registered was around Rs 400 approx. I asked the petrol pump attendant named BHAI to fill FULL tank on my Santro car as I had just gone on Reserve 5 kms before. Hence I had still few litres of petrol left in the reserve portion of my car tank. As we all know that the full tank capacity of a Santro car is max 35 litres only and goes on reserve when it reaches 5 litres of remaining petrol, so what I could expect to be refilled for was 30-31 litres to the maximum. To my horror and surprise, I found that my tank was filled for 35.78 litres as was showing in the pump reading meter. When I challenged the attendant on this abnormality, he had no reason to provide. So, I surmised that this could be due to 2 reasons: One was that this attendant did not zeroise the meter reading from previous filling and he started filling the moment I went inside my car to get my purse and without showing me the meter reading before filling (which is the normal practice in other pumps) or, the filling station itself was calibrating its pump meters to cheat customers. But my feeling is that the actual reason could be the first one since the attendant looked very shaky when I challenged him and also gave me a wrong name when I had asked him first. I found his real name later when I spoke to the Cashier of that petrol pump. However, when I wanted to officially register my complaint with the Cashier, he was helpless and told me he will talk to the attendant, that's all. No solution on why I was cheated or how I could be compensated for this cheating. I had no other option but to curse my luck and leave that place. So, I would expect that some Indian Oil higher level official read my complaint and take strong action on such type of cheating on gullible customers and ensure that this particular petrol pump is kept on their strong watch so that they do not cheat us in future. For further information, see the attached Bill receipt so that you now have enough justification at your end to do the needful ASAP