Submit a Complaint
Airlines
IndiGo

Indigo Airlines — 3 holes drilled on suitcase

I travelled from Bangalore to Visakhapatnam on 28-jan-2018 with PNR EB64VP. Scheduled departure at Bangalore 19.05 and reached Visakhapatnam at 20.30. I checked in my suitcase at Bangalore airport. After reaching Visakhapatnam, I collected my suitcase normally. No abrupt damage observed. After reaching home at 21.15, observed 3 holes in equal distance were drilled on my suitcase. Immediately informed the same to customer care and there was no positive help from airlines. I want to know what's the reason and why it happened to my luggage.
Was this information helpful?
No (0)
Yes (0)
 
2 Comments

Related IndiGo reviews

[Resolved]Indigo Airlines - Unable to generate travel certificate[Resolved]Indigo Airlines - travel certificate not issued[Resolved]Indigo Airlines - indigo airlines non receipt of refund for the pnr no : l2ut2k[Resolved]Indigo Airlines - Non receipt of Refund for the PNR No : ZL2MJB[Resolved]Indigo Airlines - Regarding cancellation of flights and then not providing proper solution2
View all 5623 IndiGo Reviews

Comments

I drop my money bag at scanner tray but mistaken take up money bag. I travel Indigo air linnce 22/01/2018'5.15am chennai to kolkata. I drop money bag security east side indigo counter. please inform me what I do present. where my driving licens, car digital paper job Id.
Feedback to my email
[protected]@gmail.com

Reply
IndiGo Customer Care's response, Feb 8, 2018
Verified Support
Hi Nazmul,

Thanks for bringing this to your notice. We are getting this checked with our concerned department. Further, we would request you to check with the concerned airport for assistance.

Regards,
IndiGo Team
IndiGo Customer Care's response, Feb 13, 2018
Verified Support
Hi Nazmul,

We have investigated this with our team and request you to get in touch with airport team on this number: 044 22563101.

Please lets us know in case any further assistance is required.

Regards,
IndiGo Team
Hi Krishna,

We regret the inconvenience caused. As checked, the case was not reported at arrival customer service desk, due to which we are unable to take it any further. As per policy, all such cases need to be reported at the destination airport for us to be able to assist the passengers in the best possible manner.

Regards,
IndiGo Team
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    View all 5623 IndiGo reviews & complaints
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information