[Resolved] Indigo Airlines — about change in blocked seat

Anilkumar75

from Coimbatore, Tamil Nadu

Dec 6, 2017

Address: Chennai, Tamil Nadu

I was traveling from chennai to pune on 6th dec. 17, morning 3.30 am flight and did self check in and confirmed seat was 3e, whereas while boarding they said this 3e seat got blocked for other passenger and you have to go for other one. It's ridiculous how come you change the seat once it's blocked through the system.
For me it's discomfort and felt indigo can do anything to passenger.

Please improve in services which you provid and it should always aim for customer delightness.

Thanks,
Anil

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Mar 22, 2018

Complaint marked as Resolved

Verified Support

Feb 12, 2018

IndiGo Customer Care's response Dear Mr Kumar,

Greetings from IndiGo!
At IndiGo, we strive to offer our customers a hassle-free experience. It is unfortunate to note that your recent experience with us was not to your satisfaction.
The detailed feedback given by you has been shared with our airport teams and we assure you for the non-occurrence of such incidents.Customer satisfaction is o[censored]tmost importance to us and we want our service at all levels to reflect that principle. We are hopeful that you will allow us another opportunity to serve you on-board.