I was travelling from trv to delhi in indigo flight via bengluru... My check in bag was 14kg and hand bag was 7.75 kg... Plus laptop... I simply requested staff to allow me to put both in check in, reason for tht was long halt at bengluru and my onward journey from delhi to sxr, in delhi they allow only checkin luggage 22 kg with no hand bag for security reasons, the staff told me to they will only one bag but not laptop bag... How is it logical...in first time 12 years of my air travelling they dnt allow me to carry laptop... Finally they told me to deciede which bag i want to carry, laptop or handbag... Theybtold me theybwill allow only one...
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May 5, 2018
Complaint marked as Resolved
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
IndiGo Customer Care's response Hi Maajid,
We would like to inform you passengers may carry one hand baggage weighing up to 7 kg which is including a ladies’ handbag or a laptop without a bag in the Cabin Baggage.
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