Indigo Airlines — After boarding staff did not allow to enter flight 20 min before departure

Address: 500050

Website: Customer complaints.in

Hello,

I am deepthi, frequent traveller in indigo. I would always choose indigo as it is one of the best airline for domestic flights. But unfortunately this time prior 20 min before departure the lady did not allow me to board at flight saying am late. Please check
Flight number 6e-188
Date:30th may 2017
Booking id:nf[protected]
Hyd - chennai

I was surprised to know this kind of service for the first time with indigo that they will not wait for passengers 30 min before departure. I would request indigo airlines to give me justify answer that in boarding pass it was not written anywhere that boarding closes 30 min before. I was requesting staff as i am non local am here for health checkup but disappointed because of staff behaviour.

I have booked new ticket for my father and myself again to complete my journey.

While returning back to hyderabad from chennai i have not seen such a procedure that boarding closes 20 min before. I am not happy about hyderabad indigo airline staff.

Please make sure that staff should not violate rules and damage airline image this is my personal request that hyderabad staff are not responding in an well mannered way.

As a uk citizen i would request you to do necessary changes in hyderabad airport so that next time no coustmer should face this kind of behaviour from staff.

Thanks
Deepthi
London uk