[Resolved] Indigo Airlines — after received boarding could not get flight 6e623

Chanda devi jalan

from Delhi, Delhi

Apr 23, 2018

Address: Kamrup Metropolitan, Assam, 781005

I have taken tkt for indigo flight no.6e623 and get boarding card. But due to rush and repeatedly request, i am not allowed to go fast without security checking line and pushed me in line. So at last i missed the flight and the authity person not supported. Is not your fault if a boarding card was issued and passenger not reaching the you have to announce or search for the passenger.in spite of tht thy directly denying and misbehavin my confirmation no. Xleqpe in the name chanda devi jalan.
I like to know whether after issuing boarding you have no responsibility of boarding those customers, if it's your responsibility too thin why you argue from customer and due to your fault you refusing customer to give other flight. This way we four passengers missed flight.

Your prompt reply awaited otherwise i go through legal action and through other ways

Chanda devi jalan

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May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Komal,

We regret the inconvenience caused. We would like to inform you that incase of long queue at counter our team tries to expedite the procedure. While we understand your sentiment, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport at least 2 hrs prior to the scheduled departure to avoid any last min hassle. Based on our records, you reported at 06:31 hours for the flight scheduled departure at 06:50 hours. Since our check-in counters were already closed, our staff was unable to accept you for the flight.
At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help to reach destination, our airport team offered to accommodation in the next available flight, subject to payment of applicable charges which was accepted by you. Further, we have noted your experience to the avoid the reoccurrence of such incidents. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team