Indigo Airlines — Airline Airfare Refund

Address: 110057

Website: www.goindigo.in

Dear Indigo Air,

How are you?

I am writing to direct your kind attention to following charges on my credit card:

31 Dec - Make My Trip - Safe Key GURGAON - ₹ 11, 186.00 DOING BUSINESS AS MMT - SAFE KEY PROCESSED ON 01 January, 2017 REFERENCE NUMBER AT170010011000010022656

I made reservation in 3 different transactions for Delhi - Baroda and back on 12 Feb and 14 Feb for total 6 people respectively.

In this particular transaction, I erroneously reserved for 12 Feb and 14 Mar via PNR ZH5UXK. As per policy I called Indigo Air within 24 hours to cancel return airfare on 14 March but the agent erroneously said it was not possible and cancel charges are Rs 2550 per sector per person making it Rs 5100 for 2 people for return airfare. This is absurd considering the total payment is Rs 5593 on proportionate basis.

Later after 2 days I called Indigo Air again and they said it can be cancelled free within 24 hours and earlier agent made an error but now they are unable to reverse the return airfare free of cost.

Please REFUND the charges i.e. half the charge of 11186 which is Rs 5593 for return airfare 14 march for passengers Anand Garg (83 years) and Mridula Garg (78 years).

They are my uncle and aunty and total 6 people are going to attend a wedding in Baroda from 12 Feb to 14 Feb 17. I again had to book yet another return airfare for these 2 people on 14 Feb 2017 vide PNR JDLMKQ.

Also please let me know if I need to go ahead and cancel the return airfare paying Rs 5100 as cancellation fee and what is the best course of action in this regard?

Looking forward to a favourable response from your end.

Thanks very much,
With kindest regards,

Abhishek Garg
[protected]
[protected]@gmail.com