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[Resolved]  Indigo Airlines — airline staff at the airport not allowing to board a checked in passenger

Address: 560103

I reached airport for my 6:25 flight 6e 233. I got the boarding card (5:40). Reached gate @ 6:04 post security/breakfast. I was denied entry. Flight left at 6:11. I had breakfast next to the gate and there was no alert.

https://uk.flightaware.com/live/flight/IGO233/history/20180418/0055Z/VOBL/VOMM

How can a flight leave when they know a checked in passenger was in the airport?

I had to pay 1000 and got a new ticket for attending my meeting at 2:00 in chennai.

I took the 12:25 flight. It waited for passengers to board and waited to close the gate till 12:23.

https://uk.flightaware.com/live/flight/IGO389/history/20180418/0655Z/VOBL/VOMM

I was told they wait for checkin passenger.

Why the double standards.

Please check the video as well.
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May 20, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 19, 2018
IndiGo Customer Care's response Hi Govind,

We understand your concern. As checked, our team is already in touch with you in regards to the raised concern.

Regards,
IndiGo Team
 
1 Comment

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Comments

Dear sir my name is Rituraj borgohain .address.Nazira .dist.sivasagar .785685.
12 April 2018 i come to indigo flight delhi to Guwahati .after 3 hours i am come in ghy airport n lost my lages bag indigo flight. I complain ghy indigo flight representetive but my bag not return indigo filght company.

My contact no.[protected]/[protected]
Reply
IndiGo Customer Care's response, Apr 23, 2018
Verified Support
Hi Rituraj,

We regret to hear about your experience. As checked, luggage was removed due to the power bank. Please note that carriage of power bank is not allowed in check-in luggage further, as checked with our concerned team baggage has been loaded in the next flight and we are following up with our team regarding the further investigate the matter.

Regards,
IndiGo Team
IndiGo Customer Care's response, Apr 28, 2018
Verified Support
Hi Rituraaj,

As checked with the concern team, you have received your luggage.

Regards,
IndiGo Team

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