[Resolved]  Indigo Airlines — amount not refunded even after one month

Website: ww.goindigo.in

I cancelled a ticket with pnr-xc85sp with indigo app on 27th december 2017. I was told that i would get a refund of inr 19719 within 7-10 working days but unfortunately i haven't received even a single penny till date. I have been calling them for the past 10-15 days and been sending mails but i don't receive any reply on time and they asked me to contact concerned bank and fill a dispute form send a copy of the same to customers. [protected]@goindigo.in but even after that i didn't receive any reply from indigo. I have to call them even to get a reply. Concerned bank has given information saying that they haven't received any such amount from indigo and moreover they say that if the firm has sent the refund it would directly reach my account without any delay. For every mail i send i get the same reply stating that the amount has been refunded. As a proof i had also sent a copy of my bank statement to airlines call centre mail id. All that happens every time is that i am put on hold for an hour or even more and i am not provided with any useful information. This is a very disappointing act and it feels disappointing to report this as an act of fraud by the firm and i request for strict actions against the airlines so that my concerned amount is refunded.