[Resolved] Indigo Airlines — amount paid for heavy luggage

[Resolved] Indigo Airlines — amount paid for heavy luggage

V Vatansh Joshi from Sikandra, Uttar Pradesh Jun 4, 2018

I, vatansh joshi, was travelling to dehradun from bangalore via flight 6e3512, was carrying two luggage one of 12 kg n other of 10 kg (Was supposed to be carried by me to flight as cabin luggage) was asked by indigo staff to weigh it n then pay the amount of 2400, though they could have asked me to fill in the other bag which was less than 15kg, also the money they asked for was bit too much for a student Was this information helpful? No (0) Yes (0)
Jul 6, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jun 05, 2018 IndiGo Customer Care's response Hi Vatansh, Thank you for reaching out to us. As per policy, standard baggage allowance is one piece of hand baggage weigh 7 kg including laptop, ladies purse and check-in baggage of 15 kg. Based on our records, you were carrying two piece of baggage weighing 11 kg and 12 kg. Hence, our staff has charged for the excess 8 kg of baggage at the rate of INR 300 per kilogram. We request for your understanding in this regard. Regards, IndiGo Team
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Comments

rinsi faisal

Jun 6, 2018

I booked cok to dxb flight fri 1st june ..for 10th june within 15mints I cancelled.For that I lost my 269aed only 47 I got back .I[censored] can do anything in this pls do something
JFJ6YG this was my PNR

IndiGo Customer Care's response, Jun 7, 2018

Verified Support

Hi,

We truly understand your concern. We would like to inform you that cancellation policy is designed in a way so as to give our customers the freedom to cancel their travel plans according to their own convenience, exigencies can occur at any point of time. Therefore, we allow our passengers the flexibility to cancel or reschedule a reservation up to four hours prior to the scheduled departure time. We look forward towards your understanding in this regard.

Regards,
IndiGo Team