Am a student studying in a prominent law of the country and have been availing the student discount since it is both economical and apt for students in light of the books we carry.
However with the elimination of the said provision i have faced the following issues:-
1. Being a law student we are expected to read heavy books which easily weight up to 3 to 4 kgs. How does the airline expect students enrolled in such professional courses to travel? Not only does it indicate towards arbitrary exercise of airline policies but at the same time is detrimental to the interest of the students who hold are vital contributors to an economy in the future. I as a loyal customer am shocked to see such behaviour by indigo.
2. The general apathy towards students is highly against ethical practices which the airline is expected to follow.
3. On pointing out the same at the pune airport at 5:13am to ms. Aanjani on the 4th of april 2018 (Pune to lucknow flight 6e 391 via bengaluru scheduled at 7:20am).
With pnr - jidmvh
I was spoken to in a very rude not to mention in a impolite and displeasing manner. My luggage exceeded by 2 kilos and i assured that it was merely books and offered to open my suitcase to present the same. And was more than comfortable to carry then at hand. To which she impolitely stated that it was "against company policy". My endeavours to reason with her proved futile owing to her uncooperative stature. As a result i was charged ₹600 for my luggage.
I urge strict action to be initiated against the concerned person and appropriate redresssal to be afforded to me in the capacity of a student in the interests of equity and good conscience. Failure of which shall only attract the similarly displeasing event demonstrated by the student community as a whole. Was this information helpful? | 
