Indigo Airlines — Arrogant and ILL-MANNERED Crew Members of 6E-076

Address: Kolkata, West Bengal

I am a frequent flyer of Indigo and am very much impressed by your on-time flight arrivals.But, that was until yesterday. The incident shook me and showed me other side of Indigo service. Please follow the details below. PNR: JCYCHK Flight: Bangkok to Calcutta (6E-076) Date: 19th Feb, 2015. Incident 1: Megha (crew member) spilled water on me while serving to someone on the other seat. I asked her politely, please be cautious. She replied "It is just water, not a big deal". Instead of apologising and assuring that she would be careful next time she says that its not a big deal?? what kind of reply is that? Since, its is water that means you can go on spilling everywhere. Also, on our electronic devices etc? Incident 2: My wife was ill and had vomited. I took out the sickness bag and gave it to her so that the flight premises can be saved from being filthy. When Bridget (crew member) had come to collect the garbage, I handed over the sickness bag to her. Please follow the conversation below. Bridget: "Sir, ye sickness bag hai isme ulti karte hai. Aap mujhe ye kyu de rahe hai?" Me: "Ulti kiya hai, tabhi aapko handover kar raha hu." Bridget: (in an authoritative tone) "Oh is it!!, . Dekh ke to nahi lag raha hai" Me: "If that is the case, why do not you check it?" After 10 minutes she came back to me with some sickness bag and asked rudely "Whose bag is this?" I replied" How would I know, whose bag is this, I never marked my bag. They all are similar". Bridget shouted on my saying" you have disposed food in this bag, you are not supposed to". I was astounded by such an ll-mannered and rowdy behaviour of your staff. If she s doubting the veracity of the passenger/customer then she should have checked it there and then, rather than bringing some bag and putting false blame on me. Stern action should be taken from your side and you should apologise and compensate for such an action and lack of training of your staff.