Sir,
This is regarding vanishing the balance amount Rs.3422/- from my customer a/c [protected]. Earlier many times I had pleasant journey with Indigo. But due to my baby child I had to stop my journey for about one year. On 1st November, 2013 I cancelled a ticket and the amount 3422/- was deposited in my Indigo a/c [protected].
During this Diwali I was trying to book a ticket. But balance amount was not being deducted. So, I stopped booking. Again few days back I tried again to book ticket. I was puzzled by seeing that balance amount is zero.
I am hopeful to refund back this amount to my customer a/c so that it can help in booking my ticket for January, 2015.
At the same time I like to suggest Indigo few points to avoid such embarrassing situation which can hurt your precious customers. Suggestions: 1. Give mobile alert or drop mail to mail box to alert customer that the balance amount is idle for a year.2. If customer does not response return back the amount to customers' a/c registered with Indigo.
regards
PARAS DE, goindigo a/c no. - [protected] Was this information helpful? | 
This is nice to hear from Indigo customer care. I was crazy that the matter was resolved, but later I found the matter is messing. I received the call from Indigo customer care. I received a mail with solution. The amount could not be refunded. Instead I'll be provided with a promo code with discount worth 3, 422/-. I proceeded for online booking. Oh! promo code is not working.
Still I have faith on Indigo. I think the problem would be shorted out very soon. And hope to get better services from Indigo in near future.
with regards
Paras De
Gujarat