[Resolved] Indigo Airlines — bag was damaged and refund assured

[Resolved] Indigo Airlines — bag was damaged and refund assured - not received yet

K Kavita Kanthaliya from Pune, Maharashtra Mar 20, 2018

I was travelling from pune to port blair via kolkata. When i reached port blair, my baggage was badly damaged. I spoke to the customer relationship manager available and he promised us the refund in 5-7 working days. Its been around 2 months now, they have stopped receiving my calls and i have not received my refund as well from the airlines. The airlines broke my very new bag all rotational trolley bag on its very first flight. The airlines was good enough i though when they promised me a refund for the same of about 3000 inr. But now nobody is responding. Please let me get my refund atleast Was this information helpful? No (0) Yes (0)
Apr 21, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 21, 2018 IndiGo Customer Care's response Hi Kavita, We regret the inconvenience caused. We believe that our customer relations team is already in touch with you. Please let us know in case any further assistance is required. Regards, IndiGo Team
1 Comment	Share
Submit Close

Related IndiGo reviews

View all 5623 IndiGo Reviews

Comments

Perumalla Rajesh

from Hyderabad, Telangana

Mar 21, 2018

I am booking Varanasi to hyderabad on March 26th. Indigigo cancelled that flight before 1 week.so I cancelled that ticket.that amount not refund my account.

IndiGo Customer Care's response, Mar 21, 2018

Verified Support

Hi Perumalla,

As checked, on 17th March 2018 we have refunded INR 9188 and INR 1200 of seat to same account originally used for payment. The said amount will reflect in travel agency account within 24-48 hrs and in card within 5-7 working days. You are requested to get in touch with concerned travel agency to claim the refund.

Regards,
IndiGo Team