Detailed complaint write up:
We had really pathetic experience this time while getting boarding pass with indigo 6e82 on 11/4/2018. Myself-sunil joshi and my company colleague mr arif shaikh were having a box with some shared stuff (Household utensil). At the airport when the box was given for check in luggage by mr arif, the on duty supervisor mr abdul at muscat airport refused to consider it as his stuff. We explained him many a times that kindly consider the box as ownership of mr arif and take the check in luggage but the supervisor refused to accept the box. We also asked him to get the box stuff scanned/checked by opening, but he denied saying the scannnig machine was not working. He asked us to bring a certificate from police that the box belong to mr arif. He threatened us that he will ensure that we shall not get boarding pass. When asked from which police station to bring certificate, he replied he don't know which police station. Even for talking about the matter, supervisor just kept us waiting for 1 hour. At last a the flight check in time was getting closer, hence me and my friend have to pay the box as additional weight box, even though the box weight was within the total allowable weight limit. We raised to indigo customer care for below few questions. We got reply from indigo customer care which was purely a lie and can be easily established by cctv footage of airport that day (See the email reply from me to indigo establishing the facts).
1) if somebody is claiming that a particular luggage belong to him, on what basis can indigo staff deny acceptance to same?
2) there is no certificate that police issue that a luggage belongs to a particular person. Then on what basis, indigo supervisor can ask for such certificate. No airline staff ask for such a certificate, or deny luggage based on their assumption. The staff can ask for what stuff is inside bag which we answered correctly still your supervisor refused to accept our luggage.
3) how can indigo staff threaten passengers to make us say that some box is not belonging to us if we are already taking ownership and telling upfront what is content of box.
4) we want refund of additional weight charge of 54 rial that indigo made us pay illegally.
As a proof, i am attaching photo of my boarding pass, my friend's boarding pass and additional weight charge we paid.
Also attached is the establishment of the facts which are easily verifiable by cctv footage, if sought to.
I am currently working outside india. I am located in muscat, oman. I can be contacted on below contact details.
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