[Resolved] Indigo Airlines — baggage check-in issue

guptapriya93

from Surat, Gujarat

Mar 31, 2018

Address: Anand, Gujarat, 388315

I was available at check-in counter 30mins before departure in 6e 125 flight no. Dated 31 march 2018 but the counter person didn't allowed my baggage check-in.
Even i had my boarding pass through web check-in. Counter person didn't accepted my baggage and i missed my flight because of this.
This is the first time that even having my web check-in, my boarding was not done.

Such a pathetic gesture.. : (

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May 1, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

IndiGo Customer Care's response Hi Priya,

We regret to hear about the experience. As per policy, check-in counters closes 45 mins prior to the scheduled departure time. In case of web checked-in passenger need to check-in their baggage before the closure of check-in counter. As checked, you have reported after the counter closure for the flight scheduled to depart at 06:40 hrs and your luggage was not checked-in, that was the only reason our staff couldn’t accept you for the same flight. We look forward towards your understanding in this regard.

Regards,
IndiGo Team

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Comments

guptapriya93

from Surat, Gujarat

Mar 31, 2018

I got msg from Indigo airlines day before that the flight is delayed:

Dear Ms. Gupta, Your IndiGo PNR is QYEH3C - 6E 125, 31Mar, AMD(T1)-CCU,[protected] hrs. To check flt status, click here http://I9f.in/7FbanX54v or download mobile app.

IndiGo Customer Care's response, Apr 2, 2018

Verified Support

Hi Priya,

We understand you were unable to board flight 6E 125. As checked, you reported at 06:51 hours at our counter which is 24 minutes prior from departure time. Therefore, our staff denied boarding to you for flight. We request for your understanding in this regard.

Regards,
IndiGo Team