Indigo Airlines — Baggage complaint

Address: Gurgaon, Haryana, 1222002

Website: www.goindigo.in

We, passengers of Indigo flight 6E 292 KOL - GHY, Paul Syiem and Sharon Pariat travelled on 16 Jan 2017.

This is to inform you that I had checked in an empty golf bag. In order to keep it from flattening and creasing, we put a roll of cardboard sheet inside to protect it and had an expensive quality lock put on the bag. The bag had also been screened and cleared by your security staff. We had also requested for a fragile tag on the bag which was duly complied with. The gentleman who gave us the boarding tickets was Mr Zain who also agreed that the bag was empty.

However on arrival at Ghy airport and to our utter dismay, we observed that the lock on the golf bag was broken open. We would like to know the reason for this, that despite the bag having been screened and cleared by your security staff and a fragile tag put on it, still how come the lock to the golf bag was broken open and a plastic latch was used to secure the bag. This was definitely done at the baggage handling department.

This is a very serious breach of customers baggage safety and protection.The baggage safety standards have been compromised with.This is a very serious offence. How can we trust your airline with baggage safety and protection in our future travels with your airline?
How and why did this happen? I would like an immediate response to my complaint.

Paul Syiem and Sharon Pariat
Flight No: 6E 292. kOL - GHY