[Resolved]  Indigo Airlines — baggage damage

Address: 600034

Dear sir,

While traveling on indigo flight 6e 51 (A320) on 16thapril 2018, from chennai to singapore by mrs. Jeyanthi sadanantham a senior citizen found the loke broken and missing the valuable of children clothes and other goods worth of rs.10000 on arrival singapore.

Hence you are kindly requested to compensate for the goods we have lost in this regards and oblige.

We honestly appreciate and enjoyed the indigo flight.
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May 18, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 17, 2018
IndiGo Customer Care's response
Hi,

We regret to hear about your experience. Kindly let us know if the same has been reported at our arrival customer service desk.

Regards,
IndiGo Team
 
2 Comments

Comments

Hi

So many insect found in your airplane, this kind service service provide worst experience

IndiGo Customer Care's response, Apr 17, 2018
Verified Support
Hi Bani,

We sincerely regret the experience you had while flying with us. We understand the need to ensure that all our passengers have experience which exceeds their expectation on board. As per NGT regulation, fumigation can be done only when passengers are not onboard. However, we would like to clarify that while we have defined procedures to avoid such instances entry of insects or flies cannot be completely guarded, hope you will understand. Kindly share your booking details so may share your feedback with the concerned department to avoid the recurrence of such incidents.

Regards,
IndiGo Team
Your airline is worst airline in the world
That is my bad luck that I travelled in your airline.
I never gonna take a risk to travell in your airline.
IndiGo Customer Care's response, Apr 17, 2018
Verified Support
Hi Armaan,

This doesn’t sound good. We would like to know more about your experience. Kindly elaborate so we may look into it.

Regards,
IndiGo Team

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