[Resolved] Indigo Airlines — baggage handling

[Resolved] Indigo Airlines — baggage handling

H hpss from Mumbai, Maharashtra Feb 2, 2018

My luggage (Two pieces) were booked on flight 6e 176 on 25 jan 18 from mumbai to delhi pnr gec77q. On arrival at delhi i found that the handle of my black suitcase was uprooted from the body. Obviously the luggage was not handled properly. I took the item to the indigo counter next to the luggage belts at the delhi airport and filed a complaint. The staff present at the counter took photographs of the broken suitcase and informed me that i will soon hear from the airline and the damages will be reimbursed. Till now no action has been taken and i have not been contacted in this regard. I would appreciate early resolution of the complaint. Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved
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IndiGo Customer Care

from Delhi, Delhi

Feb 5, 2018

Verified Support

Hi Hps,

We regret the inconvenience caused. Our endeavor has always been to deliver all passenger baggage at the destination in a good condition and would like to apologize for your experience.

However, we investigated this with our team. Since it comes under minor wear & tear, we are unable to take it further. For more information, kindly refer to the link: http://bit.ly/1Xaz2Ul Clause 10.7 "Collection and delivery of baggage". We look forward to your understanding towards the need of our policy.

We would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to ensure the non-occurrence of incidents such as this.

Regards,
IndiGo Team