[Resolved] Indigo Airlines — baggage is missing benz of mishandling luggage by indigo staff

[Resolved] Indigo Airlines — baggage is missing benz of mishandling luggage by indigo staff

N nila nila Mar 9, 2018

I was travelling with indigo airlines on 1st march from columbu to chennai and my baggage and when i reached chennai i did not received my baggage at chennai airport. I approached the counter staff and they told me there is no luggage at chennai airport may be the luggage is not send from columbu. We need to check with the indigo columbu staff. I have been calling customer care few times and counter staff few times and until today there is no proper response and not sure where my luggage is and not sure whether the indigo staff at columbu has put my luggage Was this information helpful? No (0) Yes (0)
Apr 9, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 09, 2018 IndiGo Customer Care's response Hi, We regret the inconvenience caused to you. Your luggage is as important to us as it is to you, please share your booking reference/PNR number so we can look into this matter. Regards, IndiGo Team
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Comments

chintansoni1

from Bengaluru, Karnataka

Mar 12, 2018

I have travelled on 6th march and travelled with 2 luggage. One of the luggage had JioFi in it which has been stolen from locked luggage. Could you please help in get that ?

Flight details:-

PNR- XF1V7T
Name - Chintan Soni
Indore to Bangalore

IndiGo Customer Care's response, Mar 12, 2018

Verified Support

Hi Chintan,

We are concerned to note your experience during your journey with us from Indore to Bengaluru on 6th March 2018.
As checked with concern department we found that no complaint of any missing object from the baggage was raised at the arrival airport. We wish to state that as per IndiGo’s Conditions of Carriage (“COC”), any receipt of baggage without complaint is considered to be evidence that the baggage has been delivered correctly and in good condition. Therefore, we are unable to investigate any further in this regard.
In case any further assistance is required, please feel free to contact us.

Regards,
IndiGo Team