[Resolved] Indigo Airlines — baggage lost

anupamago

from Visakhapatnam, Andhra Pradesh

Feb 14, 2018

Address: Visakhapatnam, Andhra Pradesh, 530017

Website: indigo

Respected Sir,
My name is Anupama Goyal. I boarded my flight from Kolkata in 6E512 to Visakhapatnam on 14.02.2018 and it is via Bhubaneshwar. My luggage has been misplaced and my name tag, which is attached to the luggage while boarding, has been attached to the wrong luggage. Also my luggage weight crossed the limit which is 5kgs, I was charged 1500 for it. After I landed in Visakhapatnam, I did not receive my luggage from the conveyor belt. It is an American Tourister bag and in black colour. It has a lock on it as well. I request the airline to look into the matter and produce my luggage as soon as possible.

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Mar 22, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2018

Verified Support

Feb 16, 2018

IndiGo Customer Care's response Dear Ms. Goyal,

Thank you for writing to us.
As checked with your concern, our team is working on this, kindly allow us some time. Our team will get back to you at earliest and as you were carrying 20kgs check-in baggage, hence excess baggage 5kgs has been charged to you as per our policy.

Regards,
Team IndiGo