[Resolved] Indigo Airlines — baggage mishandling and cut open torn including clothes

Ananya Shekhar

from Tumkur, Karnataka

Feb 8, 2018

Address: New Delhi, Delhi

Good afternoon sir/ma'am
This is ananya c who recently travelled on indigo 6e 6376 from delhi to bengaluru on 5th february 2018 at 11.50pm reached bengaluru at 2.30am.
As i collected my bag and left the check in gate realised my bag was mishandled and torn including the clothes inside.
I request u to register a complain on baggage mishandled by your airlines staff and replace my bag or compensate the cost of the bag due to the fault and oblige.
I have also attached pictures of my torn bag which is unrepairably damaged.
Thank you
Ananya c

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Mar 17, 2018

Complaint marked as Resolved

Verified Support

Feb 10, 2018

IndiGo Customer Care's response Hi Ananya,

We regret the inconvenience caused. We believe our customer relations team have already assisted you in the best possible manner.

Please let us know in case any further assistance is required.

Regards,

IndiGo Team

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Comments

simi mukherjee

from Savantvadi, Maharashtra

Feb 9, 2018

Myself Shimi, i have missed my flight from Pune to Kolkata with PNR EEL3VT. As Therefore want to claim by tax refund for the same. And also let me know within what time i can expect the refund.

IndiGo Customer Care's response, Feb 13, 2018

Verified Support

Hi Shimi,

As you missed your flight you can claim no show taxes, all statutory taxes which is User Development Fee & Passenger Service Fee. We request you to get in touch with reservation made travel agency to initiate the refund.

Kindly let us know in case any further assistance is required.

Regards,
IndiGo Team