Indigo Airlines — Baggage not received

Hrishikesh Pn

from Mumbai, Maharashtra

Dec 6, 2016

Address: New Delhi, Delhi

Name : P.N.Hrisheekesha
date of travel: 04-12-16
Flight: 6E 106
Boarding time:21 10
baggage no. E [protected]
EQ:0136
Complaint: At the time of boarding, I was told that my luggage is not allowed since it contains few dry coconuts. I told them that I shall go and remove all those.But, they told I shall miss this flight and I have take another flight as per availability and pay the difference fee or else give an authorization letter at Delhi airport for Indigo to open my baggage and resent the baggage. But flight left bengaluru by 10.30 PM. I did the same and gave authorization letter on the same day immediately after reaching delhi.They assured me that I shall receive a call from their end. I have not received any call from them.They also gave me one mobile no. to contat i.e.[protected], itried many times but no response. On 5-12-16, by 8.00 PM, I gave a complaint with customer care no.[protected], they told me that they are going to contact me within 24 hours. I have kept few eatables prepared by my mother. If it is not reached in time every thing gets spoiled.
Please take action at the earliest.

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Dec 06, 2016

Updated by Hrishikesh Pn Name : P.N.Hrisheekesha
date of travel: 04-12-16
Flight: 6E 106
Boarding time:21 10
baggage no. E [protected]
EQ:0136
Complaint: At the time of boarding, I was told that my luggage is not allowed since it contains few dry coconuts. I told them that I shall go and remove all those.But, they told I shall miss this flight and I have take another flight as per availability and pay the difference fee or else give an authorization letter at Delhi airport for Indigo to open my baggage and resent the baggage. But flight left bengaluru by 10.30 PM. I did the same and gave authorization letter on the same day immediately after reaching delhi.They assured me that I shall receive a call from their end. I have not received any call from them.They also gave me one mobile no. to contat i.e.[protected], itried many times but no response. On 5-12-16, by 8.00 PM, I gave a complaint with customer care no.[protected], they told me that they are going to contact me within 24 hours. I have kept few eatables prepared by my mother. If it is not reached in time every thing gets spoiled.
Please take action at the earliest.
mobile:[protected]