I was supposed to travel to Boston from Hyderabad (via Delhi, Istanbul) with my 8 year old child on the morning of 9th August (PNR: QT6NFG). The whole problem started at the check in counters. There was a huge queue for Indigo check in (single queue for domestic and international) with only 3 counters operational, and hardly anyone to manage the queue line as a result of which travellers kept dashing into check in counters without actually following the queue. All this process in itself took a really long time soon after which we went to the security check. There was hardly any queue at the security but it took me more than 45 minutes with CSF personnel manually checking each and every bag of mine which I felt was very rude. I kept on telling him of my flight time but he wouldn’t care. Finally when we rushed to the boarding gate (20 minutes to departure time) we were denied entry to the aircraft saying the gate was already closed. The Indigo staff member (lady) at the gate was so rude with her language, she wasn’t ready to listen in spite me explaining her my situation that I had to go with all international connections and I couldn’t afford to miss my flight as we had made all our arrangements (stay and flight tickets, all non-refundable and highly expensive) at Boston from where we had our connecting flight to Texas the next day. It was an emergency for us to travel as we had to report at Texas by 12th August. I kept on requesting for 10 minutes but in vain, the flight was still standing there in front of my eyes. The lady had a lot of time to get all my 4 checked-in bags off boarded instead of letting us board the flight which could have been a matter of a minute.
Too much of physical and mental torture, this was the worst experience ever at the airport and now we are back to square one with searching for tickets which are extremely high priced in the last minute (3-4 times the price of a normal ticket). The carelessness, unprofessional and immature staff of Indigo airlines caused a very high impact on us, we are at loss monetarily along with missing to report on time. Was this information helpful? | 
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Absolutely no fault at our end but we are the ones who are suffering. As I already mentioned we had to forego $600 (INR 50000) towards our stay and flight to Texas from Boston which was non-refundable. We rebooked our tickets with your airlines again, but the cost of each ticket is much higher this time (close to double the price of our last ticket). We have also lost our very precious time with our travel delayed by 10 days unnecessary (we were to report in Texas by 12th August).
This is all just because of the very irresponsible staff at the airport. Is Indigo ready to bear all our expenses? Or we take this up at the Consumer court.
We are travelling on 20th August from Hyderabad to Dallas (via Mumbai, Istanbul) with the same Indigo/Turkish airlines, but I am not sure how my experience would be with Indigo this time again. How can you make sure my travel goes smooth right from Check -in, to Security and then to the boarding? Never had any fear with my travel, our last experience with Indigo was such a hell!