[Resolved]  Indigo Airlines — booking cancellation

Address: Gurgaon, Haryana

Website: www.goindiGo.in

We had booked 2-3 months back a return ticket from mumbai to lucknow by indigo airlines 6e342 vide pnr no ubi3xp which cost us around rs20642/-
For the travelling date 01.12.2017 and return on 4.12.2017.
However just few days before travelling on my mother in law was not keeping well hence we had logged in to your chat line to find out what will be the cancellation charges incase if required. One of your customer assistant came on line and the query was put forward. Her/his name was simran. Since she/he wanted to know the pnr number i had given. Without any confirmation from us your chat assistant had cancelled the entire ticket. Unfortunately my lap top could not continue due to internet issue. You customer assistant cost us dearly for their not understanding the matter.
We had to book again and that cost us nearly rs41000/- for the entire trip.

We seek your immediate refund for rs41000/- otherwise we may have to take further steps immediately.

You may contact us on [protected] or [protected] immediately.

Thanking you,
Karunakaran nair