Indigo Airlines — Booking mess up

Address: Gurgaon, Haryana

We had made a reservation for the 25th of April for 4 people as is visible under this booking number. My wife one of the names on this ticket called up on [protected] and spoke to a gentleman, don't remember his name and asked him to specifically change only her (Nanika joseph) flight to a Goa Mumbai sector for the 27th of April. She was assured that the needful had been done and she had only to pay rupees six thousand something for the change. Later when I logged on to the web site, I saw all the passenger's tickets had been changed!!! So I called up the above mentioned number again and my call was taken by a lady who said her name was Amandeep, so I told her what had transpired and she put me on hold and later told me that I had to wait for 24-48 hours for them to listen to the recording and to let me know if it was my wife's fault or the gentleman who had changed the booking. I requested her not to get into all of that and simply make the required changes. To which she said she could not and if after listening to the recording if they found that the mistake was made by the gentleman who took the call, then we don't have to pay anything, otherwise I will have to pay about 6000/- . I told het I just wanted her to correct the booking and we will pay the charges. She again put me on hold And when she came back she said that we had to wait for 24 hrs, so once again I requested her to charge me and make the changes, once again she expressed her inability to do that!!! So I asked her if I could speak to her supervisor Mr Akaash (name provided by Amandeep) once again I'm put on hold, this time for a much longer time and then I am told that Akaash is very busy and that he will call back in 10 mins, this was at 11.15pm, it's now 12.15 am and there is no call. I am simply amazed at this I am asking for a simple change, I am also willing to pay for it, what is the problem???? As of now the booking of 3 passengers are now wrong on the same booking number, if for some reason their booking is not reversed their travel plans are in a mess. Can someone please look into this and revert to me because this is ridiculous and I will escalate this if things are not sorted fas.Rajeev Joseph [protected]