Indigo Airlines — booking reference : y53gqr and dob - 25/01/2017

Dear sir,

I would request you to take note of the below-provided trail mail to gain an understanding of the issue that i would like to get addressed.

(Please find attached the ticket with booking reference : y53gqr and dob - 25/01/2017)

The ticket in question had been cancelled and thus a credit of an amount equal to rs.1444 was due. The bank has cited its inability to process it as it is beyond its timeframe of action. So it's as per bank's request to contact cleartrip for redressal of the same.

Therefore i kindly request you to take up this issue with priority and expedite the process of refund.

With regards,
Bhupendra jain
Cell [protected]
A cleartrip customer

From:[protected]@sbicard.com [mailto:[protected]@sbicard.com]
Sent: tuesday, august 01, 2017 4:33 pm
To: bhupendra. [protected]@sbi.co.in
Subject: dispute

Ref:[protected]

Reg: review of the transaction dated 25/1/2017 at cleartrip travel servi mumbai in for rs 6176 on your sbi credit card no. Xxxxxxxxxxxx3962

Dear bhupendra jain,

This is with reference to the transaction at cleartrip travel servi mumbai in for rs 6176 on your sbi card credit cardnumber xxxxxxxxxxxx3962.

We would like to inform you that the merchant bank is not able to process the credit for the above-mentioned transaction, since the time frame within which the action can be initiated on a transaction is within 70 days of the transaction, whereas the above-mentioned transaction is dated 25/1/2017.

We are unable to provide credit for the said transaction since the transaction is beyond the stipulated time frame. We, therefore request you to approach the merchant directly to claim this credit and clear the outstanding amount due towards your sbi card account. We are closing the abovementioned dispute at our end.

Incase of any further query on your card account, please contact the sbi card helpline at[protected]Prefix local std code) or[protected]. Ivr & emergency services are available 24 hours and customer service representatives are available from monday to saturday between 8am to 8pm or you can get easy access to exclusive services & account information with just a click. Visit our website sbicard.com or download the sbi card mobile app http://bit.ly/SBICard-App to access self-servicing options on the go! “

Sbi railways cardholders, please call the 24 hour railway card customer care helpline at 39 02 12 12 or[protected]If calling from mtnl and bsnl lines).
Thank you.

Yours sincerely,
Archana
(Chargeback)

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