Indigo Airlines — Broken baggage

Address: Gurgaon, Haryana

Sir,
I was travelling by indigo flight with my kids flight no 6e 696 on 15.12.2016. I recd my trolly bag golden brown coloured in broken condition. I talked to present staff they informed me to email to deptt.
I hv emailed to customer. [protected]@goindigo.in on 18thdec and after so many times. They denied to compensate. And called to them so many times. My seat no is 18 d, e, f.
Kindly do earliest.
My con no are 00243863, 01980259.
Complained register was not available with the employee and not available on their booking window.
Kindly help us earliest.
Meenakshi jain, email [protected]@gmail.com

Sakshi jain, [protected]@gmail.com

Mobile no [protected]