[Resolved] Indigo Airlines — broken seat in 6e983 mumbai to udaipur

Amit Ghatia

from Gonda, Uttar Pradesh

Nov 14, 2017

Address: Mumbai City, Maharashtra

Dear sir,
This is in regards to my journey on 13/11 from indigo flight no. 6e983 from mumbai to udaipur. My seat no. Was 18d but surprised to see that the seat was broken & it was very difficult to sit over it. This broken seat spoils my all journey. I wish to know what indigo offers me in complementary for this worst experience. Or need a compensation for this service.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Mar 29, 2018

Complaint marked as Resolved

Verified Support

Feb 23, 2018

IndiGo Customer Care's response Dear Mr. Ghatia,

At the outset, we apologize for the inconvenience caused to you during your travel with us on-board flight 6E-983 from Mumbai to Udaipur on 13th November 2017.

We take all matters concerning the quality of our in-flight services very seriously. In your case, we have reported this matter to the concerned department for a thorough investigation and feedback.
In light of the above, we would have to politely decline your request for any compensation and hope you will understand our perspective in this regard. We assure you of our constant efforts to improve your experience on board. Thank you for taking out time to share your concerns, and we assure you of our best services at all times.

We look forward to serving you on board again.

Regards,
IndiGo Team