[Resolved] Indigo Airlines — call centre & sms (pnr: nyn8hc)

Karanjeet Singh Uppal

from Mumbai, Maharashtra

Mar 23, 2018

Address: New Delhi, Delhi, 110013

Complaint # nyn8hc

Date: 23-march-2018

1. Wrong web check-in smss as we are senior citizens & cannot do web check-in (As per ram - supervisor)
2. No tollfree number provided to customer, inspite of asking your call centre agent (Hira lal)
3. Inability of hira lal to explain onboard pre-meals benefits 24 hrs. Prior to flight departure.

Resolution expected
1. Tollfree number for budget travellers
2. Correct information to be provided to customers calling your call centre
3. Stop sending mobile smss to senior citizens for doing web check-ins as indigo refuses web check-ins for senior citizens, but still currently sends them sms
4. Explain benefits of pre-meal bookings by your call centre staff

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Apr 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2018

IndiGo Customer Care's response Hi Karanjeet,

Thank you for bringing this to our notice. Customer service is our utmost priority, which is why your experience is of extreme concern. It was never our intention to inconvenience you.We believe this could have been handled in a better manner. Therefore, we have shared your experience with our team to ensure that the concerned staff member is counseled to be extremely courteous, responsible and sensitive while assisting passengers. Further, we would like to add that snacks is available at a discounted price if you pre-book it till 24 hrs prior from scheduled departure time in which a non-alcoholic beverage along with one food item will be served at INR 250 for Veg and INR 300 for Non Veg. However, we'd like to add that whenever suggestions from our passengers such as you are received internal actions are initiated on the enhancement of our services. Please be rest assured that we try our best to assist our passengers in the best possible manner.

Regards,
IndiGo Team