Indigo Airlines — Cancellation charges levied even though flight suspended cancelled

Address: Kolkata, West Bengal, 700025

Website: indigo

I had booked ticket on flight no.6e-271 from kolkata to chennai on 13/12/16 for rs.8074/-. there was cyclone and heavy rainfall on 12/12/16. and my friend called from chennai and told me that the airport runway was waterlogged so all flights were cancelled. but i did not get any information from indigo about cancellation of the above flight. after waiting upto 10pm on 12-12-16 i cancelled the ticket because if i did not cancel by 4am on 13-12-16 i would not get any refund. i got refund of only rs.5299/-. subsequently i cam to know from their website that the above flight 6e-271 was suspended. so it is quite clear that indigo waited for all passangers to cancel their tickets so indigo can get rs.2250/- per ticket as cancellation charges. and then later they announced suspension of flight. this is unfair trade practice and they should refund all passangers full ticket fare.