Indigo Airlines — Cancellation of pnr

Address: Gurgaon, Haryana, 110016

Website: Indigo.in

Dear team,

I would like to raise a concern for the booking i made with indigo for delhi-varanasi-delhi sector.

I made a return booking (delhi-varanasi-delhi) on 28th january 2017 for 23408 /-. as soon as i made the booking, i got to change one of the traveler for both side. so i called up indigo and asked for the solution as one of the traveler (yatin mehta) would not be travelling.

One of their executive (i dont remember the name) suggested that you make a new return booking with correct passengers name within one hour and call up again to cancel the ist full pnr and full amount will be refund to your account since you have done the booking within an hour.

I made the new return booking within half an hour with pnr number h6wcri for 23408/- again and with correct passengers name and called up indigo again to cancel the ist full pnr (return) and refund the amount. their executive confirmed since you have made the new booking, your ist pnr stands cancel for both the ways (return) and amount will be refunded in your account withing one weeks time. and since i asked for the reference he said that i have to use pnr mbp8xj for future communications and this will considered for full return journey.

I was under the impression that this will be taken care.

Last week i called up to check the status of refund, their executive told me that refund has not been initiated and there is a comment only on one side return for cancellation.

I am really disappointed with the conversation as i was promised that full return pnr and journey will be cancelled mentioning pnr mbp8xj. if it had to be the case of one side, i would have requested for other side as well. why would i have done full pnr again when single ticket could have sold the issue for me. this is a sheer loss and miscommunication with me.

I would request you to please do the needful as i got the full ticket done again with the same amount and correct passenger name in half an hour only as discussed with indigo on 28th january. you may check the records for your reference.

They only canclled one side varanasi to delhi which was only 5900 rs and didnt cancelled delhi to varanasi which is 17400 rs. and i made the whole booking again for rs 23408. now it is costing me 40808 rs. if i would have done only for correct passenger costed me less.

It was a pure miscommunication and now they are not listening to my concern even.

Thanks & regards
Shalini kulshreshtha
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