| Address: 680306 | | Website: indigoairlines |
I had booked a ticket in indigo 6e-706 on 10 oct 2016 from cochin to delhi (pnr-c7lh8p) through make my trip. on 09 oct on my request another person (my brother in law) made an inquiry to indigo customer care regarding the option of rescheduling the flight one day prior. the customer care executive informed him that it will cost close to rs 6000/ and he promptly said, thank you, no changes to be done. when i reached the cochin airport to catch the flight, i was informed that the ticket is cancelled. i did not know what to do. i had to buy n new ticket paying rs 7955/- to fly to delhi. (pnr bb39vw)
On reaching delhi i requested my brother in law to speak to indigo and resolve the issue. my brother in law called the indigo customer care and tried to explain the mistake they ve done. there was no intimation to me regarding any change of schedule or cancellation. the indigo executives were not ready to admit the mistake they ve done and refused to refund the amount i ve paid extra. i would like to lodge a complaint against the airlines for harassing me mentally and causing financial loss.
Adv rajeev menon-[protected] (m)
Sowparnika
Thrikkur, thrissur-680 306 Was this information helpful? | 
Post your Comment