Comments
Dear Indigo Team,
How could indigo airlines justify them. security check completion was done at 05:50 am . i was moving towards
boarding gate, a mother was travelling with child. what is your responsibilities for customers. no more announcement done there, no final call. it is not local bus stop or local train its airlines . don make any excuse
one more thing i mentioning here, during luggage check in at boarding pass counter indigo agent not checked in my trolley bag said you can get it with you, what happen with me all was pre planned, can you send all details that seat was vacant ?
I Need my Money back with my other losses
INR -30000
How could indigo airlines justify them. security check completion was done at 05:50 am . i was moving towards
boarding gate, a mother was travelling with child. what is your responsibilities for customers. no more announcement done there, no final call. it is not local bus stop or local train its airlines . don make any excuse
one more thing i mentioning here, during luggage check in at boarding pass counter indigo agent not checked in my trolley bag said you can get it with you, what happen with me all was pre planned, can you send all details that seat was vacant ?
I Need my Money back with my other losses
INR -30000
IndiGo Customer Care's response, Feb 23, 2018
Verified Support
Hi Jagadamba,
We understand you were unable to board 6E-458 flight. As checked, you reported to our boarding gate at 06:10 hours for a flight scheduled to depart at 06:20 hours. As per policy, boarding gate closes 25 minutes prior to the scheduled departure and trolley baggage weight was under 7 kg hence our team allowed it as cabin baggage. You were unable to report on time which was the only reason our staff denied boarding. Also, we advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. Further, Delhi is a silent airport. Therefore, only limited announcements can be made in the airport premises. We request for your understanding in this regard.
Regards,
IndiGo Team
We understand you were unable to board 6E-458 flight. As checked, you reported to our boarding gate at 06:10 hours for a flight scheduled to depart at 06:20 hours. As per policy, boarding gate closes 25 minutes prior to the scheduled departure and trolley baggage weight was under 7 kg hence our team allowed it as cabin baggage. You were unable to report on time which was the only reason our staff denied boarding. Also, we advise our passengers to reach the airport 2 hours prior to the scheduled departure to avoid any last min hassle. Further, Delhi is a silent airport. Therefore, only limited announcements can be made in the airport premises. We request for your understanding in this regard.
Regards,
IndiGo Team
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i got boarding pass, security check completed at least indigo had to announce name, nothing done when they cancelled ticket it was 6:07 am flight had to depart 6:20 how they can cancelled ticket, i am corporate employee
took pay leave every leave cost me 3000 for 10 days loss of 30000 also i had meeting with flat purchaser
i want all money back,
We regret the inconvenience caused. Kindly share your PNR number, so we may investigate in the matter.
Regards,
IndiGo Team