[Resolved]  Indigo Airlines — careless way of handling expensive suitcase

Address: Bangalore, Karnataka

My Samsonite suitcase which is worth Rs.8, 000 plus was very carelessly handled. The outer layer of the suitcase peeled off in many areas, scratches and a large smudge (of the suitcase itself) because of the terrible way the suitcase was handled​. When contacted they were not ready to accept and take any action. Highly ridiculous way of managing their customers belongings.
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Jun 12, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2018
IndiGo Customer Care's response
Hi,

We regret the inconvenience caused to you. Please share your booking reference/ PNR number so we may look into this matter.

Regards,
IndiGo Team
Apr 05, 2018
Updated by Bijoy S
Details are shared below..

RIYAPNR - 1R6M401​

​Passenger Name : Bijoy Sebastian

Ticket No. - ​1R6M401-1
Verified Support
Apr 05, 2018
IndiGo Customer Care's response
Hi Bijoy,

It seems that the PNR number you have shared is incorrect. We request to share the IndiGo airlines booking reference/ PNR number which is a six-digit alphanumeric number so we may look into this matter.

Regards,
IndiGo Team
Apr 29, 2018
Updated by Bijoy S
Team - As the booking was done through my company this is the detail that I have. I am unable to get the boarding pass as it was discarded after I didn't get a positive response from your team. Nevertheless will look for the correct PNR number again and revert.
Verified Support
Apr 30, 2018
IndiGo Customer Care's response
Hi Bijoy,

Do let us know the booking details so we may assist you .

Regards,
IndiGo Team
Verified Support
May 12, 2018
IndiGo Customer Care's response
Hi Bijoy,

As conveyed earlier, kindly share the IndiGo airlines booking reference/ PNR which is a six-digit alphanumeric number starting with an alphabet and ending with an alphabet so we may look into this matter.

Regards,
IndiGo Team
May 16, 2018
Updated by Bijoy S
Team,

The booking reference number is E6BWGL. Trust this info helps for you to initiate necessary action.

Regards - Bijoy
 
3 Comments

Comments

Details are as specified blow.

RIYAPNR - 1R6M401​

​Passenger Name : Bijoy Sebastian

Ticket No. - ​1R6M401-1
Team - As the booking was done through my company this is the detail that I have. I am unable to get the boarding pass as it was discarded after I didn't get a positive response from your team. Nevertheless will look for the correct PNR number again and revert.
Hi Team - I was able to get the booking details and it was a bulk booking for 4 Passengers - booked through my corporate. The ticket numbers issued to me exclusively are:

Segment (UDR - BOM) Ticket No. 1R6M401.

Trust the above information helps.

I can also share the E-Ticket/Reservation Details privately if you can share your mail ID. (Asking this as the names of other passengers are also reflecting in it).
IndiGo Customer Care's response, May 12, 2018
Verified Support
Hi Bijoy,

As conveyed earlier, kindly share the IndiGo airlines booking reference/ PNR which is a six-digit alphanumeric number starting with an alphabet and ending with an alphabet so we may look into this matter.

Regards,
IndiGo Team
Bijoy S's [Complaint's author] reply, May 23, 2018
(Ticket No.1R6M401-2

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