Address: New Delhi, Delhi, 411001 |
Website: goindigo.in |
Hi,
My name is dnyanesh pardhi, pnr no. Te2wrg, i have booked return flight from pune to nagpur for 15th august onward and 17th return. I have booked these tickets on 26th july, 2017; before booking these tickets on 26 i have been checking the flight prices for the date 15th august, on 24th, 25th july, the rate showing was more than inr 8000/- and for the date 17th august it was showing cheaper so i booked for 17th august.
Now as it surfaced that i need to get back from nagpur to pune on 15th itself, i was browsing the ticket fares for the same, and alas it is showing less than inr 4000/-.
Now when i called airline call center they are saying that 2250/-will be deducted and then the difference between both the flight fares, that would be coming nearly 6000/-.
I requested them not to deduct any money as i am booking there flight only just two days before, and other than that, i think they are fooling customers by showing them higher prices at earlier stage and then reducing it and charging this kind of penalties.
The only excuse they got is prices are dynamic. I can understand that, but this much of variation and what would happen to those passengers who booked the same journey at more than 8000/- and now there co-passengers enjoying the same at lower than half prices.
I am ready to pay the difference, but request you to do not deduct any amount.
What i am getting from this now is that under the banner prices are dynamic, indigo manipulates the market and obviously fooling the customer. Yes you can change the prices and keep whatever you want but you shouldn’t charge extra from those who have booked later days flight just because of the prices you showed them and now want to change the dates.
Don’t put customers into fool’s category, they are the one that runs the business.
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