[Resolved]  Indigo Airlines — charging cancellation fees

We were planning to visit to kerala on first week of june. However due to virus outbreak we have been advised not to travel to kerala. Now the hotel has promptly reimbursesed full amount understanding the situtation. However indigo, which claims that they provide utmost important to customer safety wants to charge us 50% for cancellation. We feel that this is unfair and honestly indigo does not care about our safety. If it was due to our change of plans we would happily pay the cancelation fees. But when it's natural calaminity and even hotel management in kerala themselves are advising not to travel - why does indigo wants to penalize. If this was other airlines, they would have immediately listened, but not indigo. I hope someone in indigo will take such matter seriously.