Indigo Airlines — Cheated by Indigo

Address: Gurgaon, Haryana, 110001

Website: www.goindigo.in

I was travelling by 6E482 Bangalore to Mumbai on 27/01/2017 @06:10 the flight time was rescheduled to 06:05 in the morning.
I had reached the Indigo queue almost 55-60 Minutes before but by the time my turn came I was late by 5 mins as per the ground staff
The ground staff refused to give me the boarding pass as I was late according to them, on requesting them that I was in queue the staff said we cannot help you, you could speak to our line managers
The line mangers debated with me for 10-15 mins and then checked with the other team requesting to board me but the request went in vain and I was forced to buy a new ticket and board the next flight .
• Because of the mismanagement of the queue and ground staff chatting with each other, I was delayed with boarding
• Many counter were empty and the queue was huge
• The ground staff were chatting with each other and taking its own sweet time to revert
• One of the staff the system was not working were I was standing in queue and she was waiting for other staff to help
• For 5 mins delay which was again not because of me I was forced to pay Rs 5287 by the ground staff
• The staff is so rude in behavior and trying to cover the incident
• As consumer I’m raising this issue to consumer court and get my hard earned money back from Indigo

I was forced to buy new spot ticket by paying Rs 5287. Its cheating and manipulation by the Indigo team to make additional money by these cheap tricks.
These airlines offer cheap tickets but later manipulate the situation like this..Many other ppl on the ground had faced similar issue and all this was just because of the unprofessional way of handling things on ground by indigo staff .
After all this I had purchased another ticket by paying Rs 5287 on flight 6E424 @07:05 departure from Bangalore to Mumbai .
I had requested at counter to lock the baggage with tag and it was confirmed from Line Manger Ramya that it’s done
On receiving the baggage I found it in open condition and on raising the concern at Mumbai airport I was asked by the Mumbai staff to recheck my items in bag
On spot I did not realizes what I was missing from the bag and upon asking a acknowledgement I was told for anything we need to drop a line at customer care team and we do not have any facility of reporting issues on ground as per staff from Indigo on ground .
I did tell the staff if I am missing anything then we will raise the concern as we have many thing been packed in the bagged as I was travelling for wedding.
To my stock I was missing one of my blazers from the bag and now I have no other way than knocking consumer court doors for support
I have been harassed by Indigo staff, the behavior to take concerns of customer is invisible on ground, The team is involved in fraud activity .As consumer I don’t have any means to report issues nor is any facility available to report concerns on ground .
Please support me to take the incident at right channel at Indigo and help me in getting my refund of the flight and missing blazer