Indigo Airlines — Cheats and set of buffoons at Indigo

Address: Gurgaon, Haryana, 400097

Hi There, I'm writing here to actually bring out the true cheating that the Indigo representative has done to me today dated the 27th March 2017, as I have been a victim by Indigo airlines.

I purchased this ticket from Mumbai to Muscat for my Mother Mrs Deepika Vaswani, with PNR: LGJPWK to be flying out on the 27th March 2017. However, due to ill health of my mother, I called the help desk to casually inquire and with a mindset to have the flight postponed to 3rd April 2017 on the 27th March morning at 5:23 am.

Having agreed upon to have the date changed I was prepared to swipe my card at the IVR however the transaction didn't go through as there was some technical fault with the IVR of Indigo whereby my 16digit credit card no wasn't getting inputted and having faced an issue I was asked to go online and amend the date of departure by myself and make the payment accordingly as per my convenience.
However, as my Mothers health improved drastically and having been able to fly today itself we never went to the indigo website nor did I make a call to the helpline desk to make any amends to the travel plan and being rest assured that the ticket stands confirmed for the 27th March at 20:20 hours.

However the very same evening around 1800 hours, when I did log onto the indigo website to do a web check-in for the same flight dated 27th March at 20:20 hours, as the change, was never effected, I observed the website wouldnt let me proceed ahead without making a payment of Rs 2700/- which I was quite surprised reason being that when the change of date was not affected as the transaction didnt go through, why was the change in itinerary made ever? How was the change made and while No email communication was sent to my registered email address or my registered mobile no stating the change of date?

I immediately dialed the helpline no. while being online through my laptop, and was connected to one of the most unprofessional call center agent Mr Kulraj from Gurgaon whereby he only kept repeating that 'Sir I shall resolve your issue and that give us some time' He simultaneously rescheduled or changed the erroneous date of 3rd April to 27th March not once but twice consequently while I was online logged into the portal I kept seeing the changes to the differential fare only rising from Rs 2700 to Rs6325 then to Rs11325 which was absolutely unbelievable and did ask him as to why is the website reflecting such huge amount payable as I never ever asked him to effect any changes to the reservation made, for the fact that in the first place the date to the 3rd of April during the first call itself was not made due to failed transaction. Why and how did Mr Kulraj decide to change reservation dates knowing that the brunt of his foolish and deliberate mistakes will demand a payment of a hefty sum to be made from my side when my Mother reaches the airport.
Also to highlight here, whilst the call there was a lady who shouted at Mr Kulraj and told him how and why are you making changes to the reservations which I overheard and also did tell him that he must not ba making such changes to the reservation without my prior consent.
Does this mean that we as passengers and respectful customers to the airlines would have to bear the penalty for such cruel and indolent mistakes by the service representatives?

I would urge that you'll go through the call recording between my and Mr Kulraj as I had called him this very evening right from 1800 hours until 19:25 hours which will prove that the flight itinerary changes were made on the fly without my due consent and permission guaranteeing me that there will be no charges inflicted on us however it was absolutely the contrary that happened at the airport between the Indigo officials and my Mother Mrs Deepika Vaswani, which in complete sense is absolute harassment and was made to miss her flight to Muscat.

I would want that for all the mental and physical torment and harassment my mother MRS Deepika Vaswani had to face today at the T2 Terminal Mumbai Airport that we are compensated for equitably and along with another flight suitable to her time be arranged before we decide to take stricter and consequential action against the Airline.

I shall ensure that I defame the Indigo airlines by going all out to those people and the consumer forums to ensure that people are made aware as to how Indigo is adopting unscrupulous methods to making money from its passengers. I'm going to also forward the same to pehredaar so that you'll realise that customers CANNOT & MUST NOT BE TAKEN FOR GRANTED.

Hoping for a QUICK ACTION AGAINST THE CALL CENTER REPRESENTATIVE MR KULRAJ, AND ALSO THE REPRESENTATIVE AT THE MUMBAI AIRPORT MR NABIL, ALONG WITH A QUICK RESOLUTION TO DO DAMAGE CONTROL!