Was traveling from Raipur to New Delhi by flight 6E2376 on 16th Feb 2022.
When we collected our check in bags, I saw that 2 of my bags have been damaged. (Wheel broken of one bag and the trolley handle taken apart of the other one)
Those bags were very new and of a premium brand and I do not expect the airline to handle them so carelessly.
When contacted the staff they said they cannot do anything here in Delhi and I need to file an online complain. I need reimbursement for the condition of my bags and for the inconvenience it will cause me throughout my journey with both my bags damaged.
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We are so sorry about the damage. We request you to share the PNR and PIR copy via private message so we may look into this.
Regards,
Team IndiGo