Indigo Airlines — Check-in baggage damage

Address: Gandhinagar, Gujarat, 382424

Website: indigo

M/s Indigo Airlines

I had travelled via Indigo flight 6E-673 on 23 May, 2017 from Pune to Ahmedabad at 23.45. The passengers being Dhenu D Sheth and Roopa D Sheth and PNR was L6WCFY. We had given 2 suitcases in check-in baggage, one was sky-blue VIP suitcase and other was purple American Tourister suitcase.

The purple American Tourister suitcase has been damaged bearing SEQ-0012 and barcode no [protected]. Out of the 4 wheels, one of the wheels is completely damaged may be due to heatup and half wheel is molten during trasportation. When I showed the suitcase in Repair Shop, they said that since the damaged wheel is a rear wheel of the trolley and will cost Rs 2000. Therefore, I request you to either arrange to pay Rs 2000 or get the damaged suitcase repaired.

I am attaching the pictures of the bag alongwith for your reference.

Regards,

Dhenu Sheth
Mob. [protected]
email id [protected]@gmail.com