Indigo Airlines — Check in

I have booked flight for onward journey on 7/02/17 and return journey on 10/02/17. On the day of return journey I got struck due to Taxi Breakdown. Finally I reached Chennai Airport to catch the Flight which is scheduled to depart at 14.35. The counter was closed as the time was over. the concerned staff advised me to buy new ticket for the next flight at 16.00 hrs. The cost of ticket perperson is 12000/ and the total amount comes to Rs.24000\ I represented to one of your staff pleading that we are senior citizen and cannot afford to buy ticket I also explained the delay is due to taxi break down. The staff was very kind and helped me and got boarding pass and came upto the security check to enalble us to get the security clearance. We boarded the flight at 14.20 hrs. Thanks to Indigo Chennai staff and management. R.Muralidharan