[Resolved]  Indigo Airlines — check in denied and extra charges for accommodating on next flight

I had booking on 29th of june in indigo flight no. 6e509 indigo (06:05 in morning), and as rules say check in before 45 mins prior of departure, i was at check in counter and yet 45 mins weren't over (At airport it was huge rush, and it took me around 20 mins to in line itself to get me into airport then i was standing in check in line and took another 5-7 mins and yet there was still 5 mins and exactly 05:12 i was standing on check in counter and as rules provided by airline there was still time to cover my check in) and their staff denied check in and said, flight is boarding. And there was 7-8 people also there who had same issue, and there manager and supervisor to left spot so we couldn't questioned them and their staff send us to reservation counter saying that they could solve our problems and at reservation counter their personnel said you should had talk to check in counter itself to solve this issue, now i cannot do anything and you have to pay extra charges to board next flight and these extra charges were more than my ticket values itself, i registered complain regarding this issue to airline complaint forum too, but no conclusion provided by them yet.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2018
IndiGo Customer Care's response
HI Prashant,

We regret to hear about your experience. As per policy, check-in counter closes 45 minutes prior to the departure. We would like to inform you that in case of a rush at counter our team tries to expedite the procedure. However, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Since, our counters were already closed at the time of your reporting hence, our staff was unable to accept you for the flight. Further, you may claim a refund towards no show taxes by clicking on this link https://bit.ly/2aUXQxd. We request for your understanding in this regard.

Regards,
IndiGo Team
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information